Terms and conditions

1. General terms and conditions

These general conditions apply to all agreements you make on creogaming.com. By ordering goods from creogaming.com you accept the general terms and conditions. The agreement is established the time your order is placed.

All prices on creogaming.com are stated in US dollars or euros, depending on your country, including VAT. A payment service fee is added to your total order sum.

All game keys sold on creogaming.com is unique and unused.

1.1 Reservation

Creo Gaming reserves the right to sold out products and that products can be removed from our assortment. We can not guarantee that all pictures accurately reflect the true appearance. We reserve for typographical errors on this website.

Creo Gaming reserves the right to adjust prices and possible price errors.

1.2 Force Majeure

Creo Gaming is exempt from penalty for failure to perform certain obligations under this Agreement if the failure is due to release factor as described below and the fact prevent, hinder or delay performance. As liberating circumstance shall be deemed to include government action or omission, new or amended legislation, industrial disputes, blockades, fire, flood, sabotage, accident, extend, or other type of natural disaster. The force majeure includes government decisions that affect the market negatively and products, such as restrictions indication, warnings, ban on sale, etc., an abnormal decline in the market and the company appointed to criminal activity that affect the business.

1.3 Dispute

Please always contact CreoGaming before deciding to open a dispute. Most problems are solved just by talking to each other.

1.4 Intellectual Property

The site and its contents (www.creogaming.com) are exclusive to creogaming.com Intellectual Property. The presentation and all materials, including trademarks, logos, artwork, screenshots, videos and domain names displayed on www.creogaming.com are protected by intellectual property laws and owned trademarks or trademarks of their respective publishers.

1.5 Amendments to these Terms

Creo Gaming reserves the right to change these conditions without notifying the customer in advance. All orders follow the conditions in force at the relevant time of purchase. All changes are immediately unless otherwise agreed. The latest conditions can always be found on the website. Customers will not always be informed of any changes. The customer needs to read and accept the terms and conditions before making a purchase.

2. Payment terms

Payments on creogaming.com can be made by credit card (Visa or MasterCard) or by PayPal.

When ordering via customer service the customer will pay by pre-payment to our bank account. For security reasons we do not accept card payments via customer service.

2.1 Sale / Promotions

Sale is valid while stocks last. Offers without a clear end date is valid while stocks last. Creo Gaming reserves against all sold out products, which can result in partial deliveries.
We reserve the right to end the sale and warehousing of our suppliers, as well as the possible price errors that may occur. Sometimes it happens that some of the goods you ordered is not in stock and will be backordered. This may be due to the product is not in stock or the delivery is delayed. We'll send an email to you within 1-3 days. Contact us if you wish to cancel your residual listing or if you have questions about delivery times etc.

2.2 Card payments – Smooth and safe

We offer our customers to pay directly online with credit card payment. A service charge, based on the purchase price, will be added to your total amount and will be specified at checkout. We reserve the right to refuse purchase if the card is not valid or if the purchase price is not available for billing.

After you chosen to pay your order by credit card, you will be moved to a secure payment window that will guide you through the purchase. We accept purchases made with Visa and MasterCard.

To make you as a consumer feel safe when shopping online at Creo Gaming, we cooperate with Payex for the redemption of the credit / debit card payments. Payex guarantee secure payment and meet the requirements of PCI DSS. The safety is one of the main pillars of Payex solutions. Payex are certified by both Swedish and foreign banks and card companies. All information concerning your payment is encrypted using SSL (Secure Sockets Layer) to transfer to Payex and your card details are not recorded or stored by Creo Gaming. Note that you must have parental permission to act on creogaming.com if you are under 18 years of age!

Read more about Payex here.

2.3 Paypal

We offer our customers to pay directly online with PayPal. You can choose to use your PayPal balance or a credit / debit card. A service charge, based on the purchase price, will be added to your total amount and will be specified at checkout. We reserve the right to refuse purchase if the card or account is not valid or if the purchase price is not available for billing.

After you chosen to pay your order by PayPal you will be moved to a secure payment window that will guide you through the purchase. All information concerning your payment is encrypted using SSL (Secure Sockets Layer) to transfer to PayPal and your credit or debit card / account information is not recorded or stored by Creo Gaming. Note that you must have parental permission to act on creogaming.com if you are under 18 years of age!

3. Delivery terms

3.1 Order confirmation

Once we received and accepted your order we will send an order confirmation to your e-mail, containing information about your order. Always check your confirmation and contact Customer Service immediately if anything seems unclear.

If you wish to change an order in hindsight, please contact customer service with your question, we see if we can help you! When changes are made in orders already shipped, special conditions apply.

3.2 Delivery time

Expected delivery time may vary from product to product. Unless stated otherwise, the delivery time is usually 0-24 hours after ordering. Deviating delivery can be read in the respective product information text. If out of stock, the product might be available at the supplier. Products that must be ordered by us takes another one or two days to deliver. Products that are pre-booked are delivered as soon as we get the product from the supplier. Usually this is done on launch day. If not, the product is delivered as quickly as possible.
If the products you want to order have different delivery times and you want to have products with short delivery first you should make two separate orders. In case of delayed delivery we will notify you via email of this within one day after the order is placed / launch day. In case of late delivery, you are entitled to cancel the purchase. We reserve the right to end the sale and any price errors.

3.3 Delays in delivery

Although we do our utmost to deliver what has been ordered in the time promised, it may not be possible. If delivery is delayed from what has been promised, please contact us immediately so we can investigate why the delivery is delayed. If you want to cancel the delayed goods, please contact customer service. Creo Gaming is not responsible for any damage that come as a result of an announced delivery time is exceeded. We will contact you if the delivery is delayed and it is important that you receive the goods within a certain time.

3.4 Delivery

All deliveries of digital game codes is made for free to the email address entered during checkout. Always check that you entered the correct email address before confirming your order. Game Codes delivered to a mistyped email address will not be replaced.

4. Return and cancellation right

The right to withdrawal does not apply when buying digital game codes and downloadable products because it is a product which due to their nature can not be returned. We guarantee that all game codes you buy on creogaming.com is genuine and works. Read more in the section "4.1 Guarantee - 100% genuine, functioning game codes".

In cases where we can not deliver your order because of low stock levels, we will refund the amount that could not be delivered. No refunds will be issued due to a glitch in the game, the game does not live up to your expectations or system requirements were not met. In addition, no refunds will be issued if the manufacturer, for whatever reason, decides to change the language or regional restrictions. We are not responsible for any changes made after the acquisition. Always visit http://systemrequirementslab.com/cyri before buying a game to make sure your computer is capable of running the game.

4.1 Guarantee - 100% genuine, functioning game codes

We guarantee that the game codes you buy on creogaming.com are genuine and functioning. Should you, against all odds, get a non-working game code, we will replace it free of charge provided you can prove that the specific game code is not activated. Contact Customer service for further instructions.

4.2 Repayment

Repayments are paid back to the customer's account within 30 days.

5. Privacy and Confidentiality

We do not collect any personal information about you when you visit this site. The information entered at checkout will be stored in our database so that we can handle your order. No information about you is disclosed to third parties.

5.1 Email policy

When you make a purchase on Creo Gaming you agree to receive email and newsletters from us. You can always unsubscribe from these whenever you want.

6. Company Data

Kreona Holding AB, Gyllenvägen 12, 13439 Gustavsberg, Sweden

Email: support@creogaming.com

Our business ID is 559006-2336.

Year of registration: 2015